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Watson, P and Davis, R (2002) The application of the European foundation for quality management excellence model. In: Greenwood, D (Ed.), Proceedings 18th Annual ARCOM Conference, 2-4 September 2002, Northumbria, UK. Association of Researchers in Construction Management, Vol. 2, 557–66.

  • Type: Conference Proceedings
  • Keywords: total quality management team; continuous improvement; self-assessment
  • ISBN/ISSN: 0 9534161 7 8
  • URL: http://www.arcom.ac.uk/-docs/proceedings/ar2002-557-566_Watson_and_Davis.pdf
  • Abstract:
    A case study related to the deployment of the European Foundation for Quality Management Excellence Model. The focus is upon the established methodological approach rather than the confidential results of the adopted process. However, the method deployed provides a valid and reliable approach for other construction-related schools so that they too can obtain the benefits of EFQM Excellence Model implementation. Incorporated within the text shall be the most appropriate ways of conducting the self-assessment exercise. Thus, the full advantages of such an analytical approach can be obtained.