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Takim, R and Akintoye, A (2002) Performance indicators for successful construction project performance. In: Greenwood, D (Ed.), Proceedings 18th Annual ARCOM Conference, 2-4 September 2002, Northumbria, UK. Association of Researchers in Construction Management, Vol. 2, 545–55.
- Type: Conference Proceedings
- Keywords: performance indicators; stakeholders; project performance; procurement; process and result orientation
- ISBN/ISSN: 0 9534161 7 8
- URL: http://www.arcom.ac.uk/-docs/proceedings/ar2002-545-555_Takim_and_Akintoye.pdf
- Abstract:
The construction industry is generally considered to have under performed compared to other industries. Not only that, the UK construction industry has been criticized for not performing at the same level as that of other developed countries. In relation to this, the UK working groups on Key Performance Indicators (KPIs) have identified ten parameters for benchmarking projects, in order to achieve a good performance, in response to Egan’s report. These consist of seven project performance indicators, namely: construction cost, construction time, cost predictability, time predictability, defects, client satisfaction with the product and client satisfaction with the service; and three company performance indicators, namely: safety, profitability and productivity. Most of these indicators can be regarded as having results orientation, except for predictability of design cost and time, and predictability of construction cost and time, which can be regarded as procurement orientated, and safety, which can be regarded as process orientated. It is the contention of this paper that successful construction project performance can be divided along three orientations: procurement, process and result orientations. In addition, although these indicators provide a generic framework criterion for successful construction project performance, this current paper will provide a review of measurements developed to assess project performance and propose a model that will help to identify the performance of the stakeholders involved in a construction project.