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Mahmoud, S Y and Scott, S (2002) The development and use of key performance indicators by the UK construction industry. In: Greenwood, D (Ed.), Proceedings 18th Annual ARCOM Conference, 2-4 September 2002, Northumbria, UK. Association of Researchers in Construction Management, Vol. 2, 587–94.
- Type: Conference Proceedings
- Keywords: Egan Report; key performance indicator; performance evaluation
- ISBN/ISSN: 0 9534161 7 8
- URL: http://www.arcom.ac.uk/-docs/proceedings/ar2002-587-594_Mahmoud_and_Scott.pdf
- Abstract:
The UK construction industry is considered to be one of the pillars of the domestic economy, but the industry underachievement highlighted in recent government reports has urged it to rethink the way it executes its work and challenged it by setting targets for improvement. Associated with these proposals was a strong recommendation to create an industry-wide performance measurement system to enable good companies to demonstrate their abilities and allow clients to select contractors and consultants on the basis of reliable data. In this context, this paper will describe the development of the construction Key Performance Indicators (KPIs) and raise some issues that are considered to be important about their use. Through a series of discussions with professionals in the industry and a number of interviews, it has been possible to gain an insight into some of these areas. Preliminary results have shown that the most noteworthy problems with the use of KPIs relate to the extent of their use by the industry, their definition and their interpretation.