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Gorse, C A, Emmitt, S, Lowis, M and Howarth, A (2002) Interaction characteristics of successful contractors’ representatives. In: Greenwood, D (Ed.), Proceedings 18th Annual ARCOM Conference, 2-4 September 2002, Northumbria, UK. Association of Researchers in Construction Management, Vol. 1, 187–95.
- Type: Conference Proceedings
- Keywords: communication; construction-professional; project-success; meeting
- ISBN/ISSN: 0 9534161 7 8
- URL: http://www.arcom.ac.uk/-docs/proceedings/ar2002-187-195_Gorse_et_al.pdf
- Abstract:
The ability of construction professionals to use communication to influence and gain control over their environment ensuring project success must be a subject of real interest, yet little research exists in this area. The aim of this study was to identify the nature of contractor’s representatives’ interaction during project team meetings. Following the observations of group interaction, the company’s directors differentiated the contractor’s representatives into four categories of effectiveness. The professionals’ degree of effectiveness was based on their previous ability to repeatedly deliver contracts on time and within budget. Significant differences were found between the interaction of those considered more and less effective. Those considered more effective used a broader range of communication acts. The research data for this project were collected and classified using the Bales’ Interaction Process Analysis method, supported by qualitative observations. Finally, the characteristic interaction patterns of contractor’s representatives found to be more successful are proposed.