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Amirtash, P, Majid Parchami, J and Jelodar, M B (2021) Integration of project management services for International Engineering, Procurement and Construction projects. Built Environment Project and Asset Management, 11(2), 330-49.

Bhagwat, K and Venkata Santosh Kumar, D (2022) A systematic review of construction safety research: quantitative and qualitative content analysis approach. Built Environment Project and Asset Management, 12(2), 243-61.

Bhattacharya, S, Momaya, K S and Iyer, K C (2021) Bridging the gaps for business growth among Indian construction companies. Built Environment Project and Asset Management, 11(2), 231-50.

Cevikcan, E and Kose, Y (2021) Optimization of profitability and liquidity for residential projects under debt and equity financing. Built Environment Project and Asset Management, 11(2), 369-91.

Chipozya Kosta, T, Muleya, F and Phiri, E (2022) Demystifying performance difference between local and foreign contractors through organisational culture. Built Environment Project and Asset Management, 12(2), 325-44.

Henry Duncan John, M, Amoah, C and Ayesu-Koranteng, E (2022) Causes of road projects' delays: a case of Blantyre, Malawi. Built Environment Project and Asset Management, 12(2), 293-308.

Heravi, G, Taherkhani, A H, Sobhkhiz, S, Mashhadi, A H and Zahiri-Hashemi, R (2022) Integrating risk management's best practices to estimate deep excavation projects' time and cost. Built Environment Project and Asset Management, 12(2), 180-204.

Isuri Anuradha, A, Soorige, D and Geekiyanage, D (2021) Comparative study on life cycle assessment of buildings in developed countries and Sri Lanka. Built Environment Project and Asset Management, 11(2), 304-29.

Jayantha Wadu, M and Maqsood, T (2022) Transport infrastructure, accessibility and residential property values: evidence from Hong Kong. Built Environment Project and Asset Management, 12(2), 163-79.

Kaluarachchi, M, Waidyasekara, K and Rameezdeen, R (2022) Antecedents of noise pollution control behaviour of employees of construction companies. Built Environment Project and Asset Management, 12(2), 277-92.

Kamardeen, I (2022) Work stress related cardiovascular diseases among construction professionals. Built Environment Project and Asset Management, 12(2), 223-42.

Martek, I, Edwards, D J, Seaton, S and Jones, D (2022) An appraisal of Australia's approach to promoting urban sustainability. Built Environment Project and Asset Management, 12(2), 262-76.

Moyo, T, Crafford, G and Emuze, F (2021) People-centred management for improving construction workers' productivity in Zimbabwe. Built Environment Project and Asset Management, 11(2), 350-68.

Nguyen Van, D, Le Dinh, T and Tran, H-B (2022) Assessing stakeholder satisfaction in PPP transport projects in developing countries: evidence from Vietnam. Built Environment Project and Asset Management, 12(2), 309-24.

  • Type: Journal Article
  • Keywords: stakeholder satisfaction; developing country; Vietnam; public-private partnership; questionnaires; developing countries; performance evaluation; case studies
  • ISBN/ISSN:
  • URL: http://dx.doi.org/10.1108/BEPAM-08-2021-0106
  • Abstract:
    Public-Private Partnership (PPP) model still contains the obstacle in partnership, which can lead to different satisfaction between project participants. Therefore, project managers need to consider stakeholder satisfaction to ensure success in PPP implementation. However, this problem is limited in the previous studies in developing countries. The purpose of this study is to evaluate stakeholder satisfaction of PPP transport projects in developing countries. A total of 15 satisfaction factors were identified and four main groupings were introduced by a review of the literature and expert interview rounds, including satisfaction of general public, satisfaction of private sector, satisfaction of government and satisfaction of end-users. A PPP expressway project in Vietnam was used to illustrate for this analysis. Data were collected through a questionnaire survey with 31 validated responses. The fuzzy synthetic evaluation method was then applied to evaluate satisfaction index for the stakeholder satisfaction of PPP transport projects in Vietnam as a developing country. The analyzed result showed that the project participants are basically satisfied with gained outcomes of the experimental project with the satisfaction index = 3.46. Specifically, the general public expressed that they are "satisfied" with satisfaction index = 4.08. Meanwhile, end-users, government and private sector are "basically satisfied" with the project outcome (the satisfaction index of 3.31, 3.16 and 3.04, respectively). This study provides more depth understanding of the satisfaction factor with transport infrastructure service in developing countries through PPP procurement. In addition, the decision-makers might utilize this evaluation model for rating the stakeholder satisfaction of real PPP projects to ensure project success.

Nyamagere Gladys, S, Rwelamila, P D and Gimbi, J J (2022) A conceptual framework for managing post-disaster reconstruction projects in emerging economies: the case of Angola. Built Environment Project and Asset Management, 12(2), 205-22.

Ottou, J A, Baiden, B K, Nani, G and Martin Morgan, T (2021) Benefits of implementing Six Sigma in competitive tendering process. Built Environment Project and Asset Management, 11(2), 214-30.

Safapour, E, Kermanshachi, S and Kamalirad, S (2021) Analysis of effective project-based communication components within primary stakeholders in construction industry. Built Environment Project and Asset Management, 11(2), 157-73.

Sekar, G, Sambasivan, M and Viswanathan, K (2021) Does size of construction firms matter? Impact of project-factors and organization-factors on project performance. Built Environment Project and Asset Management, 11(2), 174-94.

Stanitsas, M and Kirytopoulos, K (2022) Underlying factors for successful project management to construct sustainable built assets. Built Environment Project and Asset Management, 12(2), 129-46.

Sun, J, Balakrishnan, S and Zhang, Z (2021) A resource allocation framework for predisaster resilience management of interdependent infrastructure networks. Built Environment Project and Asset Management, 11(2), 284-303.

Tuffaha, F M, Assaf, S, Yasar Zakaria, Z and Hadidi, L A (2021) A framework for the performance assessment of construction contractors in Saudi Arabia. Built Environment Project and Asset Management, 11(2), 195-213.

Verma, S, Mandal, S N, Robinson, S, Bajaj, D and Saxena, A (2021) Investment appraisal and financial benefits of corporate green buildings: a developing economy case study. Built Environment Project and Asset Management, 11(2), 392-408.

Zarghami, S A and Gunawan, I (2021) The emergence and evolution of reliability theory for water distribution networks. Built Environment Project and Asset Management, 11(2), 251-65.

Zeb, J (2022) A level of service framework for service-centric asset management planning. Built Environment Project and Asset Management, 12(2), 147-62.