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Abbasianjahromi, H, Shadhy, V P and Beykian, A (2021) Developing a smart helmet based on the internet of things to manage hearing problems in the construction projects. Journal of Construction in Developing Countries, 26(2), 231-50.

Abidin, N Z, Adros, N A and Hassan, H (2014) Competitive strategy and performance of quantity surveying firms in Malaysia. Journal of Construction in Developing Countries, 19(2), 15-32.

Adade-Boateng, A O, Fugar, F and Adinyira, E (2021) Framework to improve the attitudes of construction workers towards safety helmets. Journal of Construction in Developing Countries, 26(2), 65-86.

Adamu, N, Zubairu, I K, Ibrahim, Y M and Ibrahim, A M (2011) Evaluating the impact of product diversification on financial performance of selected nigerian construction firms. Journal of Construction in Developing Countries, 16(2), 91-114.

Adinyira, E, Agyekum, K, Danku, J C, Addison, P and Kukah, A S (2020) Influence of subcontractor risk management on quality performance of building construction projects in Ghana. Journal of Construction in Developing Countries, 25(2), 175-97.

Afolabi, A, Oyeyipo, O, Ojelabi, R and Patience, T O (2019) Balancing the female identity in the construction industry. Journal of Construction in Developing Countries, 24(2), 83-104.

Ahmed, V, Pathmeswaran, R, Baldry, D, Worrall, L and Abouen, S (2008) An investigation into the barriers facing black and minority ethnics within the UK construction industry. Journal of Construction in Developing Countries, 13(2), 83-99.

Aidoo, I, Fugar, F, Adinyira, E and Ansah, N B (2023) Assessing the level of resilience in construction safety management systems in the Ghanaian construction industry. Journal of Construction in Developing Countries, 28(2), 217-42.

Akeila, M, Preece, C and Kuok, K K K (2021) Evaluating the environmental performance of 3D printed shelters in Jordan. Journal of Construction in Developing Countries, 26(2), 117-34.

Al Nasseri, H and Aulin, R (2016) Enablers and barriers to project planning and scheduling based on construction projects in Oman. Journal of Construction in Developing Countries, 21(2), 1-20.

Alam, M K and Hasan, M D R (2010) Protection works against wave attacks in the haor areas of Bangladesh: Analysis of sustainability. Journal of Construction in Developing Countries, 15(2), 69-85.

Alashwal, A M and Al-Sabahi, M H (2018) Risk factors in construction projects during unrest period in Yemen. Journal of Construction in Developing Countries, 23(2), 43-62.

Alinaitwe, H and Ayesiga, R (2013) Success factors for the implementation of public-private partnerships in the construction industry in Uganda. Journal of Construction in Developing Countries, 18(2), 1-14.

Alinaitwe, H, Apolot, R and Tindiwensi, D (2013) Investigation into the causes of delays and cost overruns in uganda's public sector construction projects. Journal of Construction in Developing Countries, 18(2), 33-47.

Aliu, J, Aigbavboa, C and Wellington Didibhuku, T (2021) Driving the fourth industrial revolution initiative through university and industry collaborations. Journal of Construction in Developing Countries, 26(2), 211-30.

Ameh, O J, Soyingbe, A A and Odusami, K T (2010) Significant factors causing cost overruns in telecommunication projects in Nigeria. Journal of Construction in Developing Countries, 15(2), 49-67.

Amin, K F and Abanda, F H (2019) Building information modelling plan of work for managing construction projects in egypt. Journal of Construction in Developing Countries, 24(2), 23-61.

Aminorlah, A I, Rahim, N A, Mohamed, Z and Mazlan, A N (2023) Critical delay factors in typical physical projects: The case of the ministry of home affairs in Malaysia. Journal of Construction in Developing Countries, 28(2), 57-79.

Amoah, A, Berbegal-Mirabent, J and Marimon, F (2023) National cultural dimensions and their impact on construction project management in developing countries: The case of Ghana. Journal of Construction in Developing Countries, 28(2), 163-87.

Arain, F M (2009) Leveraging on information technology to teach construction law to built environment students: A knowledge-based system approach. Journal of Construction in Developing Countries, 14(2), 77-102.

Ariffin, M H and Torrance, J V (2008) Social group related entry participation motivations for continuing professional development activities among malaysian registered quantity surveyors. Journal of Construction in Developing Countries, 13(2), 1-19.

Arshad, H, Qasim, M, Thaheem, M J and Gabriel, H F (2017) Quantification of material wastage in construction industry of Pakistan: An analytical relationship between building types and waste generation. Journal of Construction in Developing Countries, 22(2), 19-34.

Asiedu, E M and Mkansi, M (2023) Critical factors contributing to budget overruns in ghana’s telecommunication industry construction projects. Journal of Construction in Developing Countries, 28(2), 265-93.

Awang, H and Wan Badaruzzaman, W H (2009) The bending behaviour of a 'reversed' profiled steel sheet dry board panel for application in a roofing system. Journal of Construction in Developing Countries, 14(2), 21-35.

Awodele, I A, Mewomo, M C and Eze, E C (2023) Inhibitors to the adoption of building information modelling in modular construction: A case study of the Nigerian construction industry. Journal of Construction in Developing Countries, 28(2), 19-36.

Bapat, H, Debasis, S and Rajesh, G (2021) Selection of sustainable materials for energy savings of infrastructure-transportation project in Ahmedabad, India using BIM and FCM. Journal of Construction in Developing Countries, 26(2), 135-61.

Bouhamou, N E, Belas, N, Attar, A, Achour, B and Mebrouki, A (2011) Properties of self-consolidating concrete produced using local algerian materials. Journal of Construction in Developing Countries, 16(2), 1-25.

Chakraborty, B and Das, S (2014) Mgnrega and water management: Sustainability issues of built forms in rural India. Journal of Construction in Developing Countries, 19(2), 33-50.

Cheah, C Y J (2007) Construction safety and health factors at the industry level: The case of Singapore. Journal of Construction in Developing Countries, 12(2), 81-99.

Chileshe, N, Boadua, A and Yirenkyi, F (2011) Perceptions of threat risk frequency and impact on construction projects in Ghana: Opinion survey findings. Journal of Construction in Developing Countries, 16(2), 115-49.

Chileshe, N, Reza Hosseini, M and Jepson, J (2016) Critical barriers to implementing risk assessment and management practices in the Iranian construction sector. Journal of Construction in Developing Countries, 21(2), 81-112.

Choudhry, R M, Gabriel, H F, Khan, M K and Azhar, S (2017) Causes of discrepancies between design and construction in the Pakistan construction industry. Journal of Construction in Developing Countries, 22(2), 1-18.

Cruz, L M M, Echeverri, J J D, Arroyave, M G, Bejarano, D H and Florez, O F M (2017) Bioclimatic conditions: A forgotten factor in the domestic habitat in the city of palmira, Colombia. Journal of Construction in Developing Countries, 22(2), 81-100.

Daniel, M M (2014) Evaluating the determinants for access to subsidised mortgage housing in jos, Nigeria. Journal of Construction in Developing Countries, 19(2), 87-109.

Dorji, K and Hadikusumo, B H W (2006) Safety management practices in the bhutanese construction industry. Journal of Construction in Developing Countries, 11(2), 53-75.

Dosumu, O S, Mahame, C, Niyitegeka, S and Hahiirwuwambaza, J A (2023) Applications and challenges of adopting the internet of things (IoT) in the Rwandan construction industry. Journal of Construction in Developing Countries, 28(2), 81-100.

Elijah, O O and Oluwasuji, D J (2019) An evaluation of training needs of the nigerian construction professionals in adopting building information modelling. Journal of Construction in Developing Countries, 24(2), 63-81.

Enegbuma, W I, Aliagha, G U, Ali, K N and Badiru, Y Y (2016) Confirmatory strategic information technology implementation for building information modelling adoption model. Journal of Construction in Developing Countries, 21(2), 113-29.

Enshassi, A A, Arain, F and El-Rayyes, Y (2014) Post-evaluation system in construction projects in gaza strip-palestine. Journal of Construction in Developing Countries, 19(2), 51-73.

Enshassi, A and Al Swaity, E (2015) Key stressors leading to construction professionals' stress in the gaza strip, palestine. Journal of Construction in Developing Countries, 20(2), 53-79.

Enshassi, A, Al-Hallaq, K and Mohamed, S (2006) Causes of contractor's business failure in developing countries: The case of palestine. Journal of Construction in Developing Countries, 11(2), 1-14.

Enshassi, A, Shakalaih, S and AlKilani, S (2019) Strategies for community participation in pre-disaster phase in the gaza strip, palestine. Journal of Construction in Developing Countries, 23(2), 107-27.

Fateh, M A M and Mohammad, M F (2017) Industrialized building system provision in local and international standard form of contracts. Journal of Construction in Developing Countries, 22(2), 67-80.

Fernandes, D S and Joseph, G (2020) Organisational strategies for competitive advantage in the construction industry: Chinese dominance in southern Africa. Journal of Construction in Developing Countries, 25(2), 1-38.

Formoso, C T and Jobim, M S S (2006) Challenges in improving customer focus in small-sized house-building companies in Brazil. Journal of Construction in Developing Countries, 11(2), 77-101.

• Type: Journal Article
• Keywords: customer; measurement; post-occupancy evaluation; satisfaction; servicing; value generation
• ISBN/ISSN: 1823-6499
• URL: http://web.usm.my/jcdc/vol11_2_2006/5_Formoso%20(p.77-101).pdf
• Abstract:
  Some important changes in the business environment in several countries are forcing house-building companies to change their competitive strategies. This paper discusses a set of customer servicing practices, which have been adopted by small-sized house-building companies in Brazil that have been involved in quality management improvement programs, emphasizing customer satisfaction measurement. Such practices are referred to a model of the customer servicing process that integrates the main customer-interaction functions from product inception to building operation. Based on multiple case studies and also on a literature review, the main difficulties faced by this sector in terms of improving customer satisfaction are discussed and some improvement opportunities are pointed out. © 2006, Penerbit Universiti Sains Malaysia.

Formoso, C, Leite, F and Miron, L (2011) Client requirements management in social housing: A case study on the residential leasing program in brazil. Journal of Construction in Developing Countries, 16(2), 47-67.

Ghahramanpouri, A, Lamit, H and Sedaghatnia, S (2012) Behavioural observation of human stationary and sustained activities in pedestrian priority streets of johor bahru. Journal of Construction in Developing Countries, 17(2), 105-16.

Hanif, H, Khurshid, M B, Lindhard, S M and Aslam, Z (2016) Impact of variation orders on time and cost in mega hydropower projects of Pakistan. Journal of Construction in Developing Countries, 21(2), 37-53.

Hussein, M K, Yusof, M J M and Jaafar, N S (2020) An observational study on forest landscape conservation in Malaysia via the establishment of forestry educational centres. Journal of Construction in Developing Countries, 25(2), 153-73.

Hyari, K H, El-Mashaleh, M S and Rababeh, S M (2015) Framework for managing the traffic impacts of building construction projects. Journal of Construction in Developing Countries, 20(2), 97-113.

Ibem, E O (2010) An assessment of the role of government agencies in public-private partnerships in housing delivery in Nigeria. Journal of Construction in Developing Countries, 15(2), 23-48.

Idoro, G I (2011) Comparing occupational health and safety management efforts and performance of nigerian construction contractors. Journal of Construction in Developing Countries, 16(2), 151-73.

Idoro, G I (2011) Effect of mechanisation on occupational health and safety performance in the Nigerian construction industry. Journal of Construction in Developing Countries, 16(2), 27-45.

Idoro, G I (2012) Influence of project plans on the outcome of construction projects procured by design-build in Nigeria. Journal of Construction in Developing Countries, 17(2), 81-103.

Ingirige, B, Haigh, R, Malalgoda, C and Palliyaguru, R (2008) Exploring good practice knowledge transfer related to post-tsunami housing (re-)construction in Sri Lanka. Journal of Construction in Developing Countries, 13(2), 21-42.

Jibrin, I M and Aminu, S M (2023) Information technology as catalyst for value re-engineering implementation in the Nigerian construction industry. Journal of Construction in Developing Countries, 28(2), 189-216.

K'Akumu, O A, Jones, B and Yang, J (2013) Factor analysis of the market environment for artisanal dimension stone in nairobi, Kenya. Journal of Construction in Developing Countries, 18(2), 15-32.

Kahvandi, Z, Saghatforoush, E, Ravasan, A Z and Viana, M L (2020) A review and classification of integrated project delivery implementation enablers. Journal of Construction in Developing Countries, 25(2), 219-36.

Kamal, E M and Flanagan, R (2014) Key characteristics of rural construction SMEs. Journal of Construction in Developing Countries, 19(2), 1-13.

Kaushik, A (2019) Gating and syntactical analysis of spatial configuration of sectors of Gurgaon (Gurugram), India. Journal of Construction in Developing Countries, 23(2), 87-106.

Kim, S Y, Lee, Y S, Nguyen, V T and Luu, V T (2016) Barriers to applying value management in the Vietnamese construction industry. Journal of Construction in Developing Countries, 21(2), 55-80.

Kouch, K A, Panuwatwanich, K, Sancharoen, P and Sahachaisaree, P (2021) Development of augmented reality application for onsite inspection of expressway structures using Microsoft HoloLens. Journal of Construction in Developing Countries, 26(2), 87-116.

Ling, F Y Y and Leow, L (2008) Enabling knowledge flow: Retaining graduate women in the Singapore construction industry. Journal of Construction in Developing Countries, 13(2), 65-82.

Manjia, M, Pettang, C and Abanda, F (2011) Urban self-building labour cost modelling in Cameroon. Journal of Construction in Developing Countries, 16(2), 69-90.

Marzuki, P, Oktavianus, A, Regina, A, Hasiholan, B and Meifrinaldi (2019) Interface problems in change order-challenged projects. Journal of Construction in Developing Countries, 24(2), 1-22.

Mat Isa, C M, Saman, H M and Preece, C N (2015) Determining significant factors influencing Malaysian construction business performance in international markets. Journal of Construction in Developing Countries, 20(2), 1-23.

Mazlan, E M, Osman, M H and Saud, M S (2019) The level of competency knowledge in safety training among construction personnel. Journal of Construction in Developing Countries, 24(2), 157-72.

Meikle, J (2019) A response to george ofori's special note. Journal of Construction in Developing Countries, 24(2), 207-8.

Mejía, G and Franco-Duran, D M (2017) Evidence-based improvement policies in public management: A case study of public projects in barrancabermeja city, Colombia. Journal of Construction in Developing Countries, 22(2), 55-66.

Mohamad, M I, Nekooie, M A and Al-Harthy, A B S (2012) Design changes in residential reinforced concrete buildings: The causes, sources, impacts and preventive measures. Journal of Construction in Developing Countries, 17(2), 23-44.

Moyo, T and Chigara, B (2023) Factors affecting the competence of quantity surveying professionals in Zimbabwe. Journal of Construction in Developing Countries, 28(2), 1-17.

Moza, A and Paul, V K (2019) Analysis of claims in public works construction contracts in India. Journal of Construction in Developing Countries, 23(2), 7-26.

Nuruddin, A R, Abu Bakar, S P S and Jaafar, M (2015) Unveiling the challenges faced by Malaysian housing developers through government policy changes. Journal of Construction in Developing Countries, 20(2), 37-52.

Oei, F J and Ogunlana, S O (2006) Assessment of the development role of a statutory body from a customer perspective: A relationship marketing approach. Journal of Construction in Developing Countries, 11(2), 31-52.

Ofori-Kuragu, J K, Owusu-Manu, D G and Ayarkwa, J (2016) The case for a construction industry council in Ghana. Journal of Construction in Developing Countries, 21(2), 131-49.

Ofori, G (2007) Clients' role in attainment of sustainability in housing: The case of Singapore and lessons for developing countries. Journal of Construction in Developing Countries, 12(2), 1-20.

Ofori, G (2019) Construction in developing countries: Need for new concepts. Journal of Construction in Developing Countries, 23(2), 1-6.

Ofori, G (2015) Nature of the construction industry, its needs and its development: A review of four decades of research. Journal of Construction in Developing Countries, 20(2), 115-35.

Ogbu, C P and Asuquo, C F (2019) Taxonomy of indigenous construction firms in south-south nigeria. Journal of Construction in Developing Countries, 24(2), 189-206.

Ojo, A E, Ammasoma, D and Adelakun, J O (2023) Responsiveness of the construction sector to fiscal policy in Nigeria. Journal of Construction in Developing Countries, 28(2), 121-37.

Okoro, C, Nnaji, C, Chileshe, N and Tembo, J (2023) Perceptions of public-private partnerships transportation project success factors in developing countries: An explanatory sequential investigation. Journal of Construction in Developing Countries, 28(2), 295-327.

Olugboyega, O (2019) Specific roles of builders in building information modelling processes. Journal of Construction in Developing Countries, 23(2), 27-42.

Oluwatayo, A A and Amole, D (2012) Culture of architectural firms in Nigeria: An exploratory study. Journal of Construction in Developing Countries, 17(2), 1-21.

Omar, M R, Ayob, A, Zakaria, M H, Rahim, N S A, Mokhtar, H, Rani, H A and Rahman, F A (2023) Perspective of construction building professionals on low-carbon materials in Malaysia. Journal of Construction in Developing Countries, 28(2), 139-62.

Omer, S (2007) Integrating the islamic worldview into the planning of neighbourhoods. Journal of Construction in Developing Countries, 12(2), 63-80.

Onukwube, H N (2012) Leader influences on training effectiveness of construction professionals: The case of nigeria. Journal of Construction in Developing Countries, 17(2), 67-79.

Oyeyipo, O O, Odusami, K T, Ojelabi, R A and Afolabi, A O (2016) Factors affecting contractors' bidding decisions for construction projects in Nigeria. Journal of Construction in Developing Countries, 21(2), 21-35.

Ozumba, A O, Ojiako, U, Shakantu, W, Marshall, A and Chipulu, M (2019) Process need areas and technology adoption in construction site management. Journal of Construction in Developing Countries, 24(2), 123-55.

Rafique, M Ahmed, S and Ismail, M (2021) Impact of safety climate on safety behaviour in construction projects: Mediating mechanism and interacting effect. Journal of Construction in Developing Countries, 26(2), 163-81.

Rahim, A A and Samad, N A A (2010) Accessible built environment for the elderly and disabled in Malaysia: Hotels as case studies. Journal of Construction in Developing Countries, 15(2), 1-21.

Ramachandra, T, Rotimi, J O B and Rameezdeen, R (2013) Direction of the causal relationship between construction and the national economy of Sri Lanka. Journal of Construction in Developing Countries, 18(2), 49-63.

Rasli, N B I, Ismail, M R, Ramli, N A, Shith, S, Nazir, A U M, Yusof, N F M and Zainordin, N S (2019) Compliance of indoor air contaminants within the main prayer halls of mosques in malacca with malaysia's indoor air quality standard. Journal of Construction in Developing Countries, 24(2), 105-21.

Renault, B Y, Agumba, J N and Ansary, N (2020) Establishing core factors of risk management influencing performance outcome of small and medium firm's construction projects in gauteng. Journal of Construction in Developing Countries, 25(2), 93-127.

Renuka, S M and Umarani, C (2019) Effect of critical risk factors causing cost deviation in medium sized construction projects. Journal of Construction in Developing Countries, 23(2), 63-85.

Sánchez, F A S, Peláez, G I C and Alís, J C (2017) Integral diagnosis of occupational health and safety management in colombian construction companies. Journal of Construction in Developing Countries, 22(2), 101-16.

Sadafi, N and Sharifi, M (2019) A study of the concept of iranian traditional architecture in bazaars and shopping centres. Journal of Construction in Developing Countries, 23(2), 151-65.

Saleh, N, Enshassi, A and Sundermeier, M (2021) Challenges hindering the resourcing for post-disaster housing reconstruction in Gaza. Journal of Construction in Developing Countries, 26(2), 183-210.

Saleki, S and Bahramani, S K (2019) Designing a low-carbon building via lcb method 3.0, case study: An educational building in tehran. Journal of Construction in Developing Countries, 23(2), 129-50.

Salleh, A G and Badarulzaman, N (2012) Quality of life of residents in urban neighbourhoods of pulau pinang, Malaysia. Journal of Construction in Developing Countries, 17(2), 117-23.

Sanga, S A (2020) Compliance with building material specifications among informal skilled construction workers in Dar es Salaam, Tanzania. Journal of Construction in Developing Countries, 25(2), 63-91.

Santoso, D S, Joewono, T B, Wibowo, A, Sinaga, H P A and Santosa, W (2012) Public-private partnerships for tollway construction and operation: Risk assessment and allocation from the perspective of investors. Journal of Construction in Developing Countries, 17(2), 45-66.

Sapian, A R (2009) Validation of the computational fluid dynamics method for predicting wind flow around a high-rise building in an urban boundary layer condition. Journal of Construction in Developing Countries, 14(2), 1-20.

Saqib, G, Hassan, M U and Zubair, M U (2023) Barriers to incident reporting in the pakistani construction industry: An exploratory factor analysis approach. Journal of Construction in Developing Countries, 28(2), 243-64.

Seddiki, M, Bennadji, A and Tehami, M (2020) Barriers to the adoption of energy efficiency measures in mostaganem, Algeria. Journal of Construction in Developing Countries, 25(2), 39-61.

Senaratne, S and Mayuran, J (2015) Documentation management based on iso for construction industries in developing countries. Journal of Construction in Developing Countries, 20(2), 81-95.

Seneviratne, K, Rameezdeen, R and Amaratunga, D (2015) Contractor capacity and waste generation: An empirical investigation. Journal of Construction in Developing Countries, 20(2), 25-36.

Sheth, A and Sarkar, D (2020) Socio-economic feasibility analysis for sustainable mass rapid transit project in western India. Journal of Construction in Developing Countries, 25(2), 129-51.

Shrestha, R B and Ogunlana, S (2007) Direct stakeholder's perception of ppa clauses in the nepalese environment. Journal of Construction in Developing Countries, 12(2), 21-41.

Sierra, F and Rodboonpha, C (2023) Building information modelling implementation models in Thailand: Drivers, benefits, barriers and lessons learned. Journal of Construction in Developing Countries, 28(2), 37-55.

Soemardi, B W, Kusuma, B, Pribadi, K S and Yuliar, S (2021) Technological capabilities of medium-sized contractors in Indonesia. Journal of Construction in Developing Countries, 26(2), 1-15.

Sospeter, N G, Rwelamila, P D, Nchimbi, M and Masoud, M (2014) Review of theory and practice literature on women entrepreneurship in the tanzanian construction industry: Establishing the missing link. Journal of Construction in Developing Countries, 19(2), 75-85.

Tehami, M and Seddiki, M (2023) Investigation toward the adoption of building information modelling in Algeria from architects’ perspective. Journal of Construction in Developing Countries, 28(2), 329-52.

Thwala, W D (2009) Experiences and challenges of community participation in urban renewal projects: The case of johannesburg, South Africa. Journal of Construction in Developing Countries, 14(2), 37-54.

Trethanya, S and Perera, R (2009) Environmental assessment for small- and medium-scale road projects implemented in local authority areas: A case study from Thailand. Journal of Construction in Developing Countries, 14(2), 55-76.

Tutesigensi, A, Kibwami, N and Matege, S B (2021) The status of value management practice on construction projects in Uganda and strategies for improvement. Journal of Construction in Developing Countries, 26(2), 251-67.

Ullal, A and Tombesi, P (2021) Dimensions and correlates of development in construction. Journal of Construction in Developing Countries, 26(2), 37-64.

Utama, W P, Chan, A P C, Zahoor, H, Gao, R and Zulherman (2019) Preferred entry mode choices and transformation of indonesian contractors' strategy in international markets. Journal of Construction in Developing Countries, 24(2), 173-88.

van Egmond-deWilde de Ligny, E and Erkelens, P (2008) Construction technology diffusion in developing countries: Limitations of prevailing innovation systems. Journal of Construction in Developing Countries, 13(2), 43-63.

Van Roy, A F and Firdaus, A (2020) Building information modelling in Indonesia: Knowledge, implementation and barriers. Journal of Construction in Developing Countries, 25(2), 199-217.

Wibowo, A and Hartiati, D (2023) Value-for-money drivers in public-private partnerships in affordable housing in Indonesia: An analytic network process perspective. Journal of Construction in Developing Countries, 28(2), 101-19.

Williamson, D, Orr, J and Fulford, D (2017) Biogas dome construction using pneumatics. Journal of Construction in Developing Countries, 22(2), 35-53.

Willis, C J and Rankin, J H (2010) Measuring the maturity of guyana's construction industry using the construction industry macro maturity model. Journal of Construction in Developing Countries, 15(2), 87-116.

Windapo, A O and Cattell, K (2013) The South African construction industry: Perceptions of key challenges facing its performance, development and growth. Journal of Construction in Developing Countries, 18(2), 65-79.

Wong, C C, Faizul Azli, M-R and Loo, S C (2021) Enterprise risk management and risk culture in construction public listed companies. Journal of Construction in Developing Countries, 26(2), 17-36.

Yusof, N, Mui, L Y, Meng, L L and Fern, T S (2007) Urban conservation as a development strategy to revitalize real estate market: An analysis of property transactions in georgetown penang. Journal of Construction in Developing Countries, 12(2), 43-61.

Zou, P X W (2006) Strategies for minimizing corruption in the construction industry in China. Journal of Construction in Developing Countries, 11(2), 15-29.