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Abela, A, Hoxley, M, McGrath, P and Goodhew, S (2013) A comparative analysis of implementation of the Energy Performance of Buildings Directive in the Mediterranean. International Journal of Law in the Built Environment, 5(03), 222-40.
Adshead, J (2009) An integrated approach to water protection and management: the European Union model. International Journal of Law in the Built Environment, 1(03), 234-43.
Agapiou, A (2015) The factors influencing mediation referral practices and barriers to its adoption: A survey of construction lawyers in England and Wales. International Journal of Law in the Built Environment, 7(03), 231-47.
Andrew, M (2011) Contract interpretation: potential for relaxing the exclusionary rule. International Journal of Law in the Built Environment, 3(03), 205–21.
Besaiso, H, Fenn, P and Emsley, M (2016) Alternative dispute resolution in Palestine: the myth and dilemma of construction mediation. International Journal of Law in the Built Environment, 8(03), 269-86.
Brand, M C and Davenport, P (2012) Adjudication in Australia: An analysis of the amendments introduced by the building and construction industry Security of Payment Amendment Act 2010 (NSW). International Journal of Law in the Built Environment, 4(03), 189-202.
Brodie, M (2010) Building information modelling: the UK legal context. International Journal of Law in the Built Environment, 2(03), 246–59.
Brown, L A (2016) The contaminated land regime and austerity. International Journal of Law in the Built Environment, 8(03), 210-25.
Brown, R (2009) Legal incoherence and the extra-constitutional law of regulatory takings: The Canadian experience. International Journal of Law in the Built Environment, 1(03), 179-93.
Calor, I and Alterman, R (2017) When enforcement fails: Comparative analysis of the legal and planning responses to non-compliant development in two advanced-economy countries. International Journal of Law in the Built Environment, 9(03), 207-39.
Charlson, J, Baldwin, R and Harrison, J (2014) Early perceptions of allowing adjudication of oral contracts. International Journal of Law in the Built Environment, 6(03), 233-49.
Connell, A and Mason, J (2015) Isn’t all loss consequential?: A review of recent case law and its relevance to contractual practices within the built environment. International Journal of Law in the Built Environment, 7(03), 176-94.
Crossley, B J (2015) Inter-organisational relationship trust repair: a ranked Delphi study with UK professionals. International Journal of Law in the Built Environment, 7(03), 195-213.
- Type: Journal Article
- Keywords: trust; conflict resolution; Delphi study; inter organisational relationships; partnerships and alliances; trust repair
- ISBN/ISSN:
- URL: https://doi.org/10.1108/IJLBE-08-2014-0024
- Abstract:
Purpose – The purpose of this paper is to provide practical knowledge on how to repair trust within inter-organisational relationships (IORs), and to compare that knowledge to present academic research. IORs have an alarming failure rate upwards of 60 per cent. Although the breakdown of trust is a well-documented critical component of their failure, specific research on IOR trust repair is limited. Design/methodology/approach – The research applied a ranked Delphi study utilising UK professionals’ expertise in IOR management. Findings – The results provide two practical frameworks and several new methods for IOR trust repair; furthermore, they demonstrate consistency between professionally adopted IOR trust repair methods and those proposed academically. Research limitations/implications – The study ' s primary limitations resulted from being conducted at the lower end of its operating window, and only with panellists interested in trust repair. The implications for research are to direct investigations to the new IOR trust repair methods and to test when professionals would undertake trust repair methods. Practical implications – The IOR trust repair frameworks can be utilised retrospectively as a tool kit to repair damaged relationships. Additionally, they can be proactively embedded in IOR contract documentation, whereby parties agree to enact and abide by the frameworks, should relations deteriorate, before proceeding down legal avenues. Originality/value – This paper offers the first contribution from the UK professional community on IOR trust repair; they have provided new research areas for academics as well as practicable, pertinent frameworks for professionals.
Davenport, P and Brand, M C (2013) The effectiveness of time bar clauses following the high court in decision in
de Silva, C (2014) Educating the chartered surveyor: looking back to look forward. International Journal of Law in the Built Environment, 6(03), 250-70.
Dixon, M (2013) Title by registration or conquest: Interpreting the Land Registration Act 2002 in England and Wales. International Journal of Law in the Built Environment, 5(03), 194-206.
Ekemode, B G, Adegoke, O J and Aderibigbe, A (2017) Factors influencing land title registration practice in Osun State, Nigeria. International Journal of Law in the Built Environment, 9(03), 240-55.
Fox, J V S (2014) Incentives and limits in letters of intent: are they worth the paper they’re written on?. International Journal of Law in the Built Environment, 6(03), 214-32.
Gibbons, T N (2013) Management agreements in multi-unit housing developments: A case study in regulation and remedies. International Journal of Law in the Built Environment, 5(03), 207-21.
Hetherton, T and Charlson, J (2015) When statutes collide: potential recovery of own party adjudication costs. International Journal of Law in the Built Environment, 7(03), 214-30.
Home, R (2017) Deregulating planning control over Britain’s housing stock. International Journal of Law in the Built Environment, 9(03), 193-206.
Home, R (2012) Forced eviction and planning enforcement: the Dale Farm Gypsies. International Journal of Law in the Built Environment, 4(03), 178-88.
Joanna, P and Mike, H (2010) Use of moral theory to analyse the ethical codes of built environment professional organisations: a case study of the Royal Institution of Chartered Surveyors. International Journal of Law in the Built Environment, 2(03), 260–75.
Jorge, A (2013) The subsidiarity rule: the unjust enrichment doctrine in construction law. International Journal of Law in the Built Environment, 5(03), 253-70.
Leshinsky, R (2016) Touching on transparency in city local law making: Experiences from waking up each day in City of Melbourne, Australia. International Journal of Law in the Built Environment, 8(03), 194-209.
Mamutse, B (2016) Environmental liabilities in insolvency – an area ripe for reform?. International Journal of Law in the Built Environment, 8(03), 243-68.
Mansfield, J (2009) The service of notices by commercial property managers in England and Wales: Lessons for property and legal professionals. International Journal of Law in the Built Environment, 1(03), 244-54.
Mason, J (2009) Ethics in the construction industry: the prospects for a single professional code. International Journal of Law in the Built Environment, 1(03), 194-204.
Michael, C B and Philip, D (2011) Proposal for a “Dual Scheme” model of statutory adjudication for the Australian building and construction industry. International Journal of Law in the Built Environment, 3(03), 252–68.
Ní Fhloinn, D (2017) Liability in negligence for building defects in Ireland, England and Australia: Where statute speaks, must common law be silent?. International Journal of Law in the Built Environment, 9(03), 178-92.
Palmer, K (2012) Local authority liability in New Zealand for defective homes. International Journal of Law in the Built Environment, 4(03), 203-16.
Philip, B and Julian, B (2011) New homes and consumer rights: England and Australia compared. International Journal of Law in the Built Environment, 3(03), 269–95.
Ploeger, H and Groetelaers, D (2014) Managing multi-owned, mixed-use developments in The Netherlands: The opinion of professional managing agents. International Journal of Law in the Built Environment, 6(03), 271-85.
Raj, S, Hillig, J B, and Hughes, W P (2009) Responsiveness to change by standard-form contract drafters in the construction industry: a case study of the FIDIC White Book. International Journal of Law in the Built Environment, 1(03), 205-20.
Robert, J M (2010) The teaching of law to non-lawyers: an exploration of some curriculum design challenges. International Journal of Law in the Built Environment, 2(03), 232–45.
Ronan, C (2011) A consideration of recovery of prolongation costs in a construction context. International Journal of Law in the Built Environment, 3(03), 237–51.
Sabri, B K M, Ujang, N, Arif, A M M and Aripin, S (2017) Measures in curbing poor compliance to building control regulation among renovated terrace houses. International Journal of Law in the Built Environment, 9(03), 256-71.
Sidoli del Ceno, J (2014) Compulsory mediation: civil justice, human rights and proportionality. International Journal of Law in the Built Environment, 6(03), 286-99.
Silva, C d (2012) Health and safety: teaching law, educating for prevention. International Journal of Law in the Built Environment, 4(03), 233-46.
Susan, B (2010) Carbon reduction and commercial leases in the UK. International Journal of Law in the Built Environment, 2(03), 218–31.
Wayne Edward, L and Thomas Edward, G (2011) Cost benefit analysis approach to global claims. International Journal of Law in the Built Environment, 3(03), 222–36.
Whaley, A, McAdam, B and Crowe, P (2015) The acceleration dilemma: can English law accommodate constructive acceleration?. International Journal of Law in the Built Environment, 7(03), 248-67.
Williams, P (2012) Managing urbanisation and environmental protection in Australian cities: Approaches for integrating biodiversity and urban growth in Sydney. International Journal of Law in the Built Environment, 4(03), 217-32.
Williams, P J and Williams, A M (2016) Sustainability and planning law in Australia: achievements and challenges. International Journal of Law in the Built Environment, 8(03), 226-42.
Xiaojing, Q (2010) The impact of political forces on urban land ownership reform in transitional China. International Journal of Law in the Built Environment, 2(03), 206–17.
Yau, Y (2009) On the proposed private certification of building works in Hong Kong. International Journal of Law in the Built Environment, 1(03), 221-33.