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Adedeji, J A, Fadamiro, J A and Odeyale, T O (2019) Design toolkits for campus open spaces from post-occupancy evaluations of federal universities in South-west Nigeria. Built Environment Project and Asset Management, 10(02), 296–311.
Adey, B T, Lethanh, N, Hartmann, A and Viti, F (2014) Evaluation of intervention strategies for a road link in the Netherlands. Built Environment Project and Asset Management, 4(02), 180-98.
Amoatey, C and Hayibor, M V K (2017) Critical success factors for local government project stakeholder management. Built Environment Project and Asset Management, 7(02), 143-56.
Araujo, L G, Piña, A B S, Aidar, L A G, Coelho, G O and Carvalho, M T M (2019) Recommendations and guidelines for implementing PPP projects. Built Environment Project and Asset Management, 9(02), 262–76.
Asao, K, Miyamoto, T, Kato, H and Diaz, C E D (2013) Comparison of revenue guarantee programs in build-operation-transfer projects. Built Environment Project and Asset Management, 3(02), 214-27.
Badasyan, N (2018) Project feasibility analysis economic model for private investments in the renewable energy sector. Built Environment Project and Asset Management, 8(02), 215–30.
Broft, R, Badi, S M and Pryke, S (2016) Towards supply chain maturity in construction. Built Environment Project and Asset Management, 6(02), 187-204.
Charles, S, Vidyaratne, H and Melagoda, D G (2019) Prospects and restraints of green roofs for high-rise buildings in Sri Lanka. Built Environment Project and Asset Management, 10(02), 246–60.
D'Incognito, M, Costantino, N and Migliaccio, G C (2015) Actors and barriers to the adoption of LCC and LCA techniques in the built environment. Built Environment Project and Asset Management, 5(02), 202-16.
Dabarera, G, Perera, B and Rodrigo, M (2019) Suitability of public-private-partnership procurement method for road projects in Sri Lanka. Built Environment Project and Asset Management, 9(02), 199–213.
Dale, J M and Dulaimi, M F (2016) Cultural competence: a success factor in NGO projects?. Built Environment Project and Asset Management, 6(02), 232-46.
Delhi, V S K, Mahalingam, A and Palukuri, S (2012) Governance issues in BOT based PPP infrastructure projects in India. Built Environment Project and Asset Management, 2(02), 234-49.
Deshmukh, A, Oh, E H and Hastak, M (2011) Impact of flood damaged critical infrastructure on communities and industries. Built Environment Project and Asset Management, 1(02), 156-75.
Fasna, M and Gunatilake, S (2019) Overcoming barriers for building energy efficiency retrofits: insights from hotel retrofits in Sri Lanka. Built Environment Project and Asset Management, 10(02), 277–95.
Gbadegesin, J T and Aluko, B T (2014) Public private partnerships/private finance initiatives for financing infrastructure in public tertiary institutions in Nigeria. Built Environment Project and Asset Management, 4(02), 199-215.
Goh, B H (2016) Designing a whole-life building cost index in Singapore. Built Environment Project and Asset Management, 6(02), 159-73.
Hübner, F, Volk, R, Kühlen, A and Schultmann, F (2017) Review of project planning methods for deconstruction projects of buildings. Built Environment Project and Asset Management, 7(02), 212-26.
Hartwell, J C, Upadhyay, Y and Sourani, A (2019) Influential factors of life cycle management in education PFI projects. Built Environment Project and Asset Management, 9(02), 302–14.
Hassanain, M A, Bin-Mohanna, A, Al-Hammad, A-M and Sanni-Anibire, M O (2017) Challenges to the implementation of building management systems in Saudi Arabia. Built Environment Project and Asset Management, 7(02), 130-42.
Holt, G D (2014) Industrial innovation: case study of the Claerwen dam. Built Environment Project and Asset Management, 4(02), 146-65.
Hu, Z, Chen, S and Zhang, X (2014) Value for money and its influential factors: an empirical study of PPP projects in Japan. Built Environment Project and Asset Management, 4(02), 166-79.
Hussain, R S, Ruikar, K, Enoch, M P, Brien, N and Gartside, D (2017) Process mapping for road works planning and coordination. Built Environment Project and Asset Management, 7(02), 157-72.
Ibem, E O, Aduwo, E B and Uwakonye, O (2012) Adequacy of incremental construction strategy for housing low-income urban residents in Ogun State, Nigeria. Built Environment Project and Asset Management, 2(02), 182-94.
Isa, R, Emuze, F, Das, D and Awuzie, B O (2018) Modeling a transformational route to infrastructure sustainability in South Africa. Built Environment Project and Asset Management, 8(02), 147–59.
Jayasena, N S, Mallawaarachchi, H and De Silva, L (2019) Environmental sustainability of facilities management. Built Environment Project and Asset Management, 10(02), 261–76.
Jayasuriya, S, Zhang, G and Jing Yang, R (2019) Challenges in public private partnerships in construction industry. Built Environment Project and Asset Management, 9(02), 172–85.
Jumat, A R, Coffey, V and Skitmore, M (2012) Stakeholder service delivery expectations of military facilities management. Built Environment Project and Asset Management, 2(02), 146-66.
Karunasena, G, Rathnayake, R M N U and Senarathne, D (2016) Integrating sustainability concepts and value planning for sustainable construction. Built Environment Project and Asset Management, 6(02), 125-38.
Kavishe, N, Chileshe, N and Jefferson, I (2019) Public–private partnerships in Tanzanian affordable housing schemes. Built Environment Project and Asset Management, 9(02), 233–47.
Lehtiranta, L and Junnonen, J-M (2014) Stretching risk management standards: multi-organizational perspectives. Built Environment Project and Asset Management, 4(02), 128-45.
Leviäkangas, P, Wigan, M and Haapasalo, H (2013) Financial anatomy of E4 Helsinki-Lahti shadow toll PPP-project. Built Environment Project and Asset Management, 3(02), 165-80.
Lian, J K and Ling, F Y (2018) The influence of personal characteristics on quantity surveyors’ job satisfaction. Built Environment Project and Asset Management, 8(02), 183–93.
Ling, F Y Y and Ng, W T (2011) Boosting performance of road infrastructure: A case study based on motorist satisfaction in Singapore. Built Environment Project and Asset Management, 1(02), 211-25.
- Type: Journal Article
- Keywords: land transport; motor roads; road infrastructure management; road maintenance; road planning; road works; Singapore; traffic
- ISBN/ISSN: 2044-124X
- URL: https://doi.org/10.1108/20441241111180442
- Abstract:
Purpose – Singapore's land transportation is governed by a comprehensive set of rules, regulations, operations and systems to ensure its effectiveness and efficiency. The Land Transport Authority (LTA) is the main agency in charge of road operations. Despite the LTA's best efforts, road related problems still surface every now and then. The purpose of this paper is to investigate how to boost the performance of existing road infrastructure. Using Singapore as a case, the specific research objectives are to: ascertain motorists’ level of satisfaction with the road infrastructure; find out problems faced by motorists when using the road infrastructure; determine factors affecting motorists’ satisfaction with the road infrastructure; and design and test a model to predict motorists’ satisfaction with the road infrastructure. Design/methodology/approach – A questionnaire survey was conducted on motorists. Through a combination of convenience sampling and snowball sampling, a total of 53 responses were collected. After the survey, interviews were conducted with subject matter experts to understand the current practices and possible solutions to the problems. Findings – The most significant problem is water ponding on roads. Traffic redirection due to road works and coordination among government agencies in road opening works also did not achieve significantly good ratings. Two practices are found to directly give rise to higher satisfaction with the road infrastructure: road cleanliness; and efficiency in traffic redirection arising from road works. Research limitations/implications – Motorists were asked to rate on a ten-point scale. This may give rise to bias because satisfaction and performance are subjective and not easily quantified. Practical implications – Motorists’ satisfaction level with the road infrastructure is dependent on cleanliness of roads and efficiency of traffic diversion when there are road works. The implication is that the government should arrange for roads to be regularly cleaned and at the same time educate the public to keep roads clean and enforce laws against those who litter. The time for traffic diversion should be minimized by increasing productivity of road works, so that these can be completed quickly. Originality/value – The road network is a valuable infrastructural asset of a country. Due to its large scale and complexity, managing road operations is no easy feat. Even though Singapore has a comprehensive set of procedures, rules and regulations to manage this asset, problems and complaints continue to surface. This study has identified the major problems plaguing Singapore's road infrastructure. Furthermore, a model to predict motorists’ satisfaction with the road infrastructure was successfully developed and tested. With this knowledge in mind, the LTA can focus on improving these factors to boost performance of road infrastructure through road maintenance and road works.
Liu, T and Wilkinson, S (2013) Can the pilot public-private partnerships project be applied in future urban rail development?: A case study of Beijing Metro Line 4 project. Built Environment Project and Asset Management, 3(02), 250-63.
Madritsch, T and Ebinger, M (2011) A management framework for the built environment: BEM2/BEM3. Built Environment Project and Asset Management, 1(02), 111-21.
Mahadkar, S, Mills, G and Price, A D F (2012) Stakeholder consultation practices within healthcare infrastructure planning: A conceptual approach to strategic asset management. Built Environment Project and Asset Management, 2(02), 127-45.
Mahato, B K and Ogunlana, S O (2011) Conflict dynamics in a dam construction project: a case study. Built Environment Project and Asset Management, 1(02), 176-94.
Manewa, A, Siriwardena, M, Ross, A and Madanayake, U (2016) Adaptable buildings for sustainable built environment. Built Environment Project and Asset Management, 6(02), 139-58.
Marinelli, M (2019) Evaluation of PPP road projects in Greece. Built Environment Project and Asset Management, 9(02), 186–98.
Mladenovic, G, Vajdic, N, Wündsch, B and Temeljotov-Salaj, A (2013) Use of key performance indicators for PPP transport projects to meet stakeholders’ performance objectives. Built Environment Project and Asset Management, 3(02), 228-49.
Mlecnik, E (2016) Activating the adoption of innovation: Lessons from a passive house network. Built Environment Project and Asset Management, 6(02), 205-17.
Mostafavi, A, Abraham, D M and Lee, J (2012) System-of-systems approach for assessment of financial innovations in infrastructure. Built Environment Project and Asset Management, 2(02), 250-65.
Nazeer, S F and De Silva, N (2016) TBPE scoring framework for tropical buildings. Built Environment Project and Asset Management, 6(02), 174-86.
Nikolaidis, N and Roumboutsos, A (2013) A PPP renegotiation framework: a road concession in Greece. Built Environment Project and Asset Management, 3(02), 264-78.
Ohueri, C C, Enegbuma, W I and Habil, H (2019) MyCREST embedded framework for enhancing the adoption of green office building development in Sarawak. Built Environment Project and Asset Management, 10(02), 215–30.
Ohueri, C C, Enegbuma, W I and Kenley, R (2018) Energy efficiency practices for Malaysian green office building occupants. Built Environment Project and Asset Management, 8(02), 134–46.
Olanrewaju, A A L (2012) Quantitative analysis of defects in university buildings: user perspective. Built Environment Project and Asset Management, 2(02), 167-81.
Oliveros-Romero, J and Aibinu, A A (2019) Ex post impact evaluation of PPP projects: an exploratory research. Built Environment Project and Asset Management, 9(02), 315–30.
Opoku, A, Ahmed, V and Cruickshank, H (2015) Leadership style of sustainability professionals in the UK construction industry. Built Environment Project and Asset Management, 5(02), 184-201.
Opoku, A, Cruickshank, H and Ahmed, V (2015) Organizational leadership role in the delivery of sustainable construction projects in UK. Built Environment Project and Asset Management, 5(02), 154-69.
Pandithawatta, T, Zainudeen, N and Perera, C (2019) An integrated approach of Lean-Green construction: Sri Lankan perspective. Built Environment Project and Asset Management, 10(02), 200–14.
Panthi, K, Das, K and Abdel-Salam, T (2017) Sustainability and cost assessment of coastal vacation homes for energy retrofits. Built Environment Project and Asset Management, 7(02), 185-98.
Park, Y-I and Papadopoulou, T C (2012) Causes of cost overruns in transport infrastructure projects in Asia: Their significance and relationship with project size. Built Environment Project and Asset Management, 2(02), 195-216.
Pellegrino, R, Carbonara, N and Costantino, N (2019) Public guarantees for mitigating interest rate risk in PPP projects. Built Environment Project and Asset Management, 9(02), 248–61.
Pellegrino, R, Vajdic, N and Carbonara, N (2013) Real option theory for risk mitigation in transport PPPs. Built Environment Project and Asset Management, 3(02), 199-213.
Qian, L Z, Chen, T H, Anumba, C and Choy, C F (2017) Development of a web-based system for managing suppliers’ performance and knowledge sharing in construction projects. Built Environment Project and Asset Management, 7(02), 117-29.
Rahman, M and Alhassan, A (2012) A contractor's perception on early contractor involvement. Built Environment Project and Asset Management, 2(02), 217-33.
Raphael, B (2011) Multi-criteria decision making for collaborative design optimization of buildings. Built Environment Project and Asset Management, 1(02), 122-36.
Roumboutsos, A and Macário, R M R (2013) Public private partnerships in transport: theory and practice. Built Environment Project and Asset Management, 3(02), 160-4.
Saeed, A M, Duffield, C and Hui, F K P (2018) An enhanced framework for assessing the operational performance of public-private partnership school projects. Built Environment Project and Asset Management, 8(02), 194–214.
Salvado, F, Almeida, N M d and Vale e Azevedo, A (2018) Toward improved LCC-informed decisions in building management. Built Environment Project and Asset Management, 8(02), 114–33.
Senarath, J R and Fernando, N G (2017) Developing labour productivity norms for aluminium system formwork in Sri Lanka. Built Environment Project and Asset Management, 7(02), 199-211.
Senaratne, S and Hewamanage, P R (2015) The role of team leadership in achieving leed certification in a green building project. Built Environment Project and Asset Management, 5(02), 170-83.
Sezer, A A (2015) Contractor use of productivity and sustainability indicators for building refurbishment. Built Environment Project and Asset Management, 5(02), 141-53.
Sfakianakis, E and Laar, M v d (2013) Fiscal effects and public risk in public-private partnerships. Built Environment Project and Asset Management, 3(02), 181-98.
Shahandashti, M, Ashuri, B and Mostaan, K (2018) Automatic fault detection for Building Integrated Photovoltaic (BIPV) systems using time series methods. Built Environment Project and Asset Management, 8(02), 160–70.
Shojaei, A, Wang, J and Fenner, A (2019) Exploring the feasibility of blockchain technology as an infrastructure for improving built asset sustainability. Built Environment Project and Asset Management, 10(02), 184–99.
Singh, A (2011) Bayesian analysis for causes of failure at a water utility. Built Environment Project and Asset Management, 1(02), 195-210.
Sridarran, P, Keraminiyage, K and Herszon, L (2017) Improving the cost estimates of complex projects in the project-based industries. Built Environment Project and Asset Management, 7(02), 173-84.
UlutaÅŸ, D D, Giritli, H and McDermott, P (2016) Corporate social responsibility in construction industry: A comparative study between UK and Turkey. Built Environment Project and Asset Management, 6(02), 218-31.
Umar, A A, Zawawi, N A W A and Abdul-Aziz, A (2019) Exploratory factor analysis of skills requirement for PPP contract governance. Built Environment Project and Asset Management, 9(02), 277–90.
Unuigbe, M, Zulu, S L and Johnston, D (2020) Renewable energy sources and technologies in commercial buildings. Built Environment Project and Asset Management, 10(02), 231–45.
Vakhitova, T V (2015) Rethinking conservation: Managing cultural heritage as an inhabited cultural landscape. Built Environment Project and Asset Management, 5(02), 217-28.
Vilventhan, A and Kalidindi, S N (2018) Utility relocation management in highway projects. Built Environment Project and Asset Management, 8(02), 171–82.
Xu, M, Duffield, C and Ma, J (2011) Performance of mid-project reviews (MPRs): quantification based on fuzzy recognition. Built Environment Project and Asset Management, 1(02), 137-55.
Zhang, Y and Tan, W (2019) The leading small group: an institutional innovation for PPP projects in China. Built Environment Project and Asset Management, 9(02), 291–301.
Zhao, N and Ying, F (2019) Method selection: a conceptual framework for public sector PPP selection. Built Environment Project and Asset Management, 9(02), 214–32.