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Abu Hanipah, A F F and Tahar, K N (2018) Development of the 3D dome model based on a terrestrial laser scanner. International Journal of Building Pathology and Adaptation, 36(02), 122–36.

Adebisi, E O, Ojo, S O and Alao, O O (2018) Assessment of factors influencing the failure and abandonment of multi-storey building projects in Nigeria. International Journal of Building Pathology and Adaptation, 36(02), 210–31.

Belabed, Y, Kerboua, B and Tarfaoui, M (2019) New design for reducing interfacial stresses of reinforced structures with FRP plates. International Journal of Building Pathology and Adaptation, 37(02), 196–207.

Chew, M Y, Conejos, S and Law, J S L (2017) Green maintainability design criteria for nanostructured titanium dioxide (TiO2) façade coatings. International Journal of Building Pathology and Adaptation, 35(02), 139–58.

Chua, S J L, Zubbir, N B, Ali, A S and Au-Yong, C P (2018) Maintenance of high-rise residential buildings. International Journal of Building Pathology and Adaptation, 36(02), 137–51.

de Bem, D H, Lima, D P B and Medeiros-Junior, R A (2018) Effect of chemical admixtures on concrete’s electrical resistivity. International Journal of Building Pathology and Adaptation, 36(02), 174–87.

Enshassi, A, Elzebdeh, S and Mohamed, S (2017) Drivers affecting household residents’ water and related energy consumption in residential buildings. International Journal of Building Pathology and Adaptation, 35(02), 159–75.

Eriksson, P, Milić, V and Brostrom, T (2019) Balancing preservation and energy efficiency in building stocks. International Journal of Building Pathology and Adaptation, 38(02), 356–73.

Februandari, A (2019) Authenticity in cultural built heritage: learning from Chinese Indonesians’ houses. International Journal of Building Pathology and Adaptation, 38(02), 262–78.

Hadidi, L, Assaf, S, Aluwfi, K and Akrawi, H (2017) The effect of ISO 9001 implementation on the customer satisfaction of the engineering design services. International Journal of Building Pathology and Adaptation, 35(02), 176–90.

Hilal, M, Maqsood, T and Abdekhodaee, A (2019) A scientometric analysis of BIM studies in facilities management. International Journal of Building Pathology and Adaptation, 37(02), 122–39.

Hopkin, T, Lu, S, Rogers, P and Sexton, M (2017) Key stakeholders’ perspectives towards UK new-build housing defects. International Journal of Building Pathology and Adaptation, 35(02), 110–23.

Kulkarni, S S, Chapman, C, Shah, H and Edwards, D J (2018) A computational design method for bio-mimicked horizontal axis tidal turbines. International Journal of Building Pathology and Adaptation, 36(02), 188–209.

Lukito, J A, Susilawati, C and Goonetilleke, A (2019) Climate change adaptation in the management of public buildings: an Indonesian context. International Journal of Building Pathology and Adaptation, 37(02), 140–62.

Mahmoud, A S, Sanni-Anibire, M O and Hassanain, M A (2017) Performance-based fire safety evacuation of an auditorium facility using a theoretical calculation method. International Journal of Building Pathology and Adaptation, 35(02), 124–38.

Mahmoud, A S, Sanni-Anibire, M O, Hassanain, M A and Ahmed, W (2019) Key performance indicators for the evaluation of academic and research laboratory facilities. International Journal of Building Pathology and Adaptation, 37(02), 208–30.

Organ, S (2019) The opportunities and challenges of improving the condition and sustainability of a historic building at an international tourist attraction in the UK. International Journal of Building Pathology and Adaptation, 38(02), 329–55.

Roberts, C J, Pärn, E A, Edwards, D J and Aigbavboa, C (2018) Digitalising asset management: concomitant benefits and persistent challenges. International Journal of Building Pathology and Adaptation, 36(02), 152–73.

Sharma, M and Lee, A (2019) Dementia-friendly heritage settings: a research review. International Journal of Building Pathology and Adaptation, 38(02), 279–310.

Tunefalk, M, Legner, M and Leijonhufvud, G (2019) Long-term effects of additional insulation of building façades in Sweden. International Journal of Building Pathology and Adaptation, 38(02), 374–85.

Watts, G, Fernie, S and Dainty, A (2019) Paradox and legitimacy in construction: how CSR reports restrict CSR practice. International Journal of Building Pathology and Adaptation, 37(02), 231–46.

  • Type: Journal Article
  • Keywords: CSR reporting; Paradox; Social value; CSR practice; Strategic ambiguity;
  • ISBN/ISSN: 2398-4708
  • URL: https://doi.org/10.1108/IJBPA-05-2018-0037
  • Abstract:
    Corporate social responsibility (CSR) is a prominent topic of debate, and yet remains subject to multiple interpretations. Despite this ambiguity, organisations need to communicate their CSR activity effectively in order to meet varied stakeholder demands, increase financial performance and in order to achieve legitimacy in the eyes of clients and various stakeholders. The purpose of this paper is to explore how CSR is communicated, and the impact such communication methods have on CSR practice. More specifically, it examines the disconnect between the rhetoric espoused in CSR reports and the actualities of the ways in which CSR is practiced. Design/methodology/approach A qualitative content analysis of 100 CSR reports published by nine construction contractors informed the design of qualitative interviews. In total, 17 interviews were then conducted with contractors and public body clients. Findings Strategic ambiguity explains how contractors circumvent the problem of attending to conflicting stakeholder CSR needs. However, this results in a paradox where CSR is simultaneously sustained as a corporate metric and driver, whilst being simultaneously undermined in being seen as a rhetorical device. By examining this phenomenon through the lens of legitimacy, the study reveals how both the paradox and subsequent actions of clients that this provokes, act to restrict the development of CSR practice. Originality/value This is the first study to use the lens of legitimacy theory to analyse the relationship between CSR reporting and CSR practice in the construction industry. In revealing the CSR paradox and its ramifications the research provides a novel explanation of the lack of common understandings and manifestations of CSR within the construction sector.

Whitman, C J, Prizeman, O, Walker, P and Gwilliam, J A (2019) Heritage retrofit and cultural empathy; a discussion of challenges regarding the energy performance of historic UK timber-framed dwellings. International Journal of Building Pathology and Adaptation, 38(02), 386–404.

Zahari, N F, Che-Ani, A I, Abdul Rashid, R B, Mohd Tahir, M A and Amat, S (2019) Factors contribute in development of the assessment framework for wheelchair accessibility in National Heritage Buildings in Malaysia. International Journal of Building Pathology and Adaptation, 38(02), 311–28.

Zalejska Jonsson, A and Hungria Gunnelin, R (2019) Defects in newly constructed residential buildings: owners’ perspective. International Journal of Building Pathology and Adaptation, 37(02), 163–85.

Zolkafli, U K, Zakaria, N, Mohammad Mazlan, A and Ali, A S (2019) Maintenance work for heritage buildings in Malaysia: owners’ perspectives. International Journal of Building Pathology and Adaptation, 37(02), 186–95.