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Adewumi, A S, Onyango, V, Moyo, D and AlWaer, H (2019) A review of selected neighbourhood sustainability assessment frameworks using the Bellagio STAMP. International Journal of Building Pathology and Adaptation, 37(01), 108–18.

Agyekum, K, Blay, K and Opoku, A (2019) Mechanisms for preventing rising damp in new building infrastructure. International Journal of Building Pathology and Adaptation, 37(01), 87–107.

Ahmad Shazali, A S and Tahar, K N (2019) Virtual 3D model of Canseleri building via close-range photogrammetry implementation. International Journal of Building Pathology and Adaptation, 38(01), 217–27.

Al-Kheetan, M J, Rahman, M M and Chamberlain, D A (2018) Remediation and protection of masonry structures with crystallising moisture blocking treatment. International Journal of Building Pathology and Adaptation, 36(01), 77–92.

Alao, O O and Jagboro, G O (2017) Assessment of causative factors for project abandonment in Nigerian public tertiary educational institutions. International Journal of Building Pathology and Adaptation, 35(01), 41–62.

Ali, A S, Azmi, N F and Baaki, T K (2018) Cost performance of building refurbishment works: the case of Malaysia. International Journal of Building Pathology and Adaptation, 36(01), 41–62.

Amadi, A and Higham, A P (2019) A cost trajectory to environmentally adaptive building construction in wet humid settings. International Journal of Building Pathology and Adaptation, 38(01), 68–88.

Ashdown, M M, Crawley, J, Biddulph, P, Wingfield, J, Lowe, R and Elwell, C A (2019) Characterising the airtightness of dwellings. International Journal of Building Pathology and Adaptation, 38(01), 89–106.

Blay, K, Agyekum, K and Opoku, A (2019) Actions, attitudes and beliefs of occupants in managing dampness in buildings. International Journal of Building Pathology and Adaptation, 37(01), 42–53.

Crawley, J, Biddulph, P, Wingfield, J, Ashdown, M, Lowe, R and Elwell, C (2019) Inferring the as-built air permeability of new UK dwellings. International Journal of Building Pathology and Adaptation, 38(01), 3–19.

Djebbar, K E, Salem, S and Mokhtari, A (2019) Assessment of energy performance using bottom-up method. International Journal of Building Pathology and Adaptation, 38(01), 192–216.

Enshassi, A, Ayash, A and Mohamed, S (2018) Key barriers to the implementation of energy-management strategies in building construction projects. International Journal of Building Pathology and Adaptation, 36(01), 15–40.

Erkoreka, A, Flores-Abascal, I, Escudero, C, Martin, K, Millan, J A and Sala, J M (2019) Flat roof hygrothermal performance testing and evaluation. International Journal of Building Pathology and Adaptation, 38(01), 148–75.

Flood, C and Scott, L (2019) Thermal analysis and post construction verification. International Journal of Building Pathology and Adaptation, 38(01), 51–67.

Gerges, M, Mayouf, M, Rumley, P and Moore, D (2017) Human behaviour under fire situations in high-rise residential building. International Journal of Building Pathology and Adaptation, 35(01), 90–106.

Gupta, R, Gregg, M and Cherian, R (2019) Developing a new framework to bring consistency and flexibility in evaluating actual building performance. International Journal of Building Pathology and Adaptation, 38(01), 228–55.

Hamidane, H, Ababneh, A, Messabhia, A and Xi, Y (2019) Modeling of chloride penetration in concrete structures under freeze-thaw cycles. International Journal of Building Pathology and Adaptation, 38(01), 127–47.

Hosseini, M R, Roelvink, R, Papadonikolaki, E, Edwards, D J and Pärn, E (2018) Integrating BIM into facility management. International Journal of Building Pathology and Adaptation, 36(01), 2–14.

Ibraheem, Y, Piroozfar, P A, Farr, E R and Ravenscroft, N (2019) Methodological evaluation of Integrated Façade Systems. International Journal of Building Pathology and Adaptation, 38(01), 107–26.

Jandali, D and Sweis, R (2019) Factors affecting maintenance management in hospital buildings. International Journal of Building Pathology and Adaptation, 37(01), 6–21.

Kayan, B A (2017) Green maintenance for heritage buildings: paint repair appraisal. International Journal of Building Pathology and Adaptation, 35(01), 63–89.

Li, M, Allinson, D and Lomas, K (2019) Estimation of building heat transfer coefficients from in-use data. International Journal of Building Pathology and Adaptation, 38(01), 38–50.

Md Ali, Z, Zawawi, R, Myeda, N E and Mohamad, N (2019) Adaptive reuse of historical buildings. International Journal of Building Pathology and Adaptation, 37(01), 54–68.

  • Type: Journal Article
  • Keywords: Service quality; Adaptive reuse; Historical buildings; HISTOQUAL; National heritage;
  • ISBN/ISSN: 2398-4708
  • URL: https://doi.org/10.1108/IJBPA-04-2018-0029
  • Abstract:
    The purpose of this paper is to focus on the impacts that the adaptive reuse of historical building has on museum service quality by analysing the visitors’ expectations and perceptions through the HISTOQUAL model. It looks deeper into investigating the enhancement of adaptive reuse approach to historical buildings not only to the surrounding environment, but also to the building’s cultural significance. Design/methodology/approach A field survey implementing quantitative approach was conducted by using questionnaires to collect the visitors’ expectations and perceptions on their visits to the selected case study sites. The selected two case study sites are both newly adaptive reuse museums located in the heart of Kuala Lumpur. Through these case studies, the visitors’ expectations and perceptions were analysed and the differences were identified. Findings Positive feedback on the level of service quality provided at both museums indirectly shows the success of adaptive reuse initiative on the historical buildings towards adapting their new functions as a museum. It was also noted that foreign language leaflets and facilities for less able visitors were among the two service criteria that do not exceed the expectations of users. In general, these findings are crucial in identifying the gap within the services provided and appropriate measures that can be undertaken for further improvement. Research limitations/implications Further study can be employed to a larger population of study to cater for a variety of perspectives from both users and managers of the buildings. Practical implications This paper highlights the implications of users’ feedback towards building usability and functions. It provided imperative findings from the users’ point of view pertaining to the services provided. Social implications The paper illustrates the significance of social perceptions on the implications of service delivery. It also reports empirical evidence in highlighting the importance of users’ attributes towards excellent service delivery. Originality/value Up to present, there exists a small number of studies that look into reviewing the new functions of adaptive reuse buildings. This study now contributes to create a larger number of studies in this scope, especially within the context of Malaysia.

O’Connell, S, Reynders, G, Seri, F, Sterling, R and Keane, M M (2019) A standardised flexibility assessment methodology for demand response. International Journal of Building Pathology and Adaptation, 38(01), 20–37.

Ogbeifun, E, Mbohwa, C and Pretorius, J C (2018) Developing an effective renovation plan: the influence of data collection tools. International Journal of Building Pathology and Adaptation, 36(01), 63–76.

Opawole, A and Jagboro, G O (2018) Compensation mechanisms for minimizing private party risks in concession-based public-private partnership contracts. International Journal of Building Pathology and Adaptation, 36(01), 93–120.

Rogage, K, Clear, A, Alwan, Z, Lawrence, T and Kelly, G (2019) Assessing building performance in residential buildings using BIM and sensor data. International Journal of Building Pathology and Adaptation, 38(01), 176–91.

Spennemann, D H, Pike, M and Watson, M J (2017) Effects of acid pigeon excreta on building conservation. International Journal of Building Pathology and Adaptation, 35(01), 2–15.

Sweis, R, Moarefi, A, Hoseini-Amiri, S and Moarefi, S (2019) Delay factors of the schedule of strategic industrial projects. International Journal of Building Pathology and Adaptation, 37(01), 69–86.

Tade, O, O’Neill, S, Smith, K G, Williams, T, Ali, A, Bayyati, A and See, H (2019) Modified sewer asset management to accommodate London’s future sustainable development. International Journal of Building Pathology and Adaptation, 37(01), 22–41.

Zuhaib, S, Manton, R, Hajdukiewicz, M, Keane, M M and Goggins, J (2017) Attitudes and approaches of Irish retrofit industry professionals towards achieving nearly zero-energy buildings. International Journal of Building Pathology and Adaptation, 35(01), 16–40.